Stream Support

Trouble shooting media player rebuffering, pausing, and stopping.

• Sometimes, just pressing stop on media player and restarting stream may give your stream a better route, keep trying!
• Sounds simple, but this usually works. Close everything and shut down your computer, turn it completely off, wait 10+ seconds, and reboot. Log on to the streaming media launch page first, and test stream with out opening any other programs. If the stream plays, then you open other programs and the stream stops, your system may require additional memory or resources.
• Update media player. Usually, a quick reinstallation of the latest version will resolve unusual issues related to plug-in and missing codec. Microsoft Windows Media and RealOne Player basic are free to download. Answer Yes to all security prompts during reinstallation.
• We do not recommend installing Windows Media Player embedded in the Internet Explorer tool bar, the default option, but rather as a 'stand-alone' player. If player is already installed embedded, just click "media options" found below player window in the left tool-bar, and uncheck this setting. Then close and restart IE. Streams should launch in stand-alone player.
• Humor me. Unless your system is loaded with at least 256 MB of RAM, please try closing some other application programs. Try to close unnecessary tasks by right clicking on system tray tasks in the bottom right corner, at least temporarily to see if freeing system resources resolves the issue. If it does, consider removing unnecessary tasks, which may also speed up your system overall. Search Kim Komando's excellent website for helpful information about removing Spyware and  search "updating start-up with MSCONFIG."
• If offered, please try the other media player. Sometimes one media player may be able navigate through Internet clutter better than the other one. This applies mostly to low bit-rate, dial-up connections, or connection far away from Atlanta, GA.
• Even if your 56 Kbps modem "connection" reports a higher connection rate, the actual through-put on dial-up can fall below 16 Kbps. Low bandwidth will cause rebuffering, pauses, and can stop the stream. If above suggestions do not resolve, right mouse click on the player, open statistics | advanced, and monitor actual bandwidth while stream is playing. If bandwidth falls, and stays below 16 Kbps, then your Internet Service Provider (ISP) supplying your dial-up connection may be overloaded at that time. You can test using a different (say a friend's) ISP to see if it works better. If you can upgrade to a broadband connection (DSL, cable) of at least 128 Kbps, this should provide a more reliable connection then dial-up. Broadband streams display larger, clearer images for video streaming, and it sounds terrific.
• Sometimes the network goes down. There may just be a glitch in a router somewhere, they are working on it. A "denial of service" attack on one system can impact all the other systems' communications. If neither media player will connect, and you have restarted your PC, have plenty of system resources and network bandwidth, please try again later. If it continues to fail, please report as much information as you can using the form below.

Thank you,
Webcasting Technologies Technical Support